Calico Jack’s Jackdaw product blends presence, personalization and relationship information to support its customer’s communication and information handling needs in any context.

As the pace of mobile communications continues to accelerate and a vast array of new and innovative services emerge, customer behaviour whether in a work or play context has changed for ever. Information is readily available any time and any place leading to an always on, connected society.

Despite the availability and access of this information however, customers are not always able to use it to their full advantage.

Imagine the scenario - You’re in a business meeting presenting to clients and as such unaware of the important email and attachment that has arrived on your Smartphone that needs immediate attention. The office needs action yet is unable to contact you.

Imagine the alternative scenario – Having set your status to “in meeting”, the email received on your Smartphone, is automatically redirected to your named deputy who takes immediate action.

This is just one of the scenarios that Calico Jack’s Jackdaw product is tackling head on. This innovative multi-agent software system, acts on behalf of the user and/or system, taking action appropriate to a number of conditions including presence, status and location or indeed network availability.